RETURNS

----

Due to the intimate nature of the products sold, we are unable to offer returns or exchanges unless the purchase is faulty or defective.

Any product intended to have direct contact with any body part or bodily fluid is final sale. 

This includes, but is not limited to:

  • Vibrators and Dildos
  • Douche/Enema Kits
  • Anal Toys, Beads and Plugs
  • Cock Rings and Cock Sleeves
  • Gags, Ropes, and Restraints
  • Lingerie, Costumes, and Apparel

Lubes, massage oils, condoms, and body paints are also not returnable.

Exchanges 
If you are experiencing troubles with a recently purchased product please send us an email at info@xoxtoys.com 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Sale items
Sale items are final sale.


Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.